About 120 presenters go through training each week.
There’s always something to train on, be it a new game, new technology, or a change in a process.
The facility is available between 07:30 am to 10:30 pm, so presenters are able to attend before or after their shifts.
While I was there, two groups were going through some Roulette instruction and making use of the facilities to practice. Others were at the card tables practicing their dealing skills.
The presenters are given tuition in the game’s, presentation and makeup skills, and how to handle errors at the table.
As everything can be heard by the player they are also coached in how to respond and talk to support.
Training is provided on a one-on-one basis, in groups, or by using computer-based training modules. Computer programs simulate play so the presenters can learn and practice on their own.
There are ongoing tests so they can monitor their performance and improvement, before finally being passed to deal at the live tables.
I counted 7 full-time trainers who were on shift during my visit. There are 22 in total.
Learning how to operate Evolution Live Roulette.
The training team also gets involved in the recruitment process.
I asked what they looked for in a dealer and was told the key attributes:
English is mandatory.
The presenter needs the ability to learn and accept feedback.
They must have an outgoing personality so they can learn presentation skills.
To perform tasks accurately and without mistakes.
Punctual timekeeping is a must.
The Female / Male split is about 50/50, but it does fluctuate at times.
A lot of the dealers are students, so the summer sees them going home or graduating from education.
The training and recruitment teams are much busier during this period while they induct the new staff into Evolution.
Compliance & Risk
I was interested in understanding more about how Evolution handles risk and fraud.
Unfortunately, I wasn’t able to speak to the Head of Risk & Compliance but will arrange a Skype conversation with her during the next few weeks, so look out for that.
When being demoed the games I asked about what the dealer could see on their control screens.
The information provided to the dealers is limited. They are able to see nicknames and decisions. For Roulette, they can see how many people are playing and how many won during the last round.
I was concerned that having this information may influence the dealer to behave in a certain manner to the advantage of the player or even the house, but this was quickly dispelled.
Evolution has developed very sophisticated monitoring systems. Any behaviour outside of normal operating parameters will raise alerts.
It covers such things as dealer behaviour and whether the roulette wheels are being spun within the set limits.
It looks like they collect data on everything that goes on at the tables, which allows them to analyse what’s going on and improve the games and dealer performance.
A specialised team monitors and investigates the alerts when they do occur and provides relevant information to the casinos to help them manage their risk.
Some Equipment Changes
I hadn’t noticed before but a new dealing shoe has been introduced on the Baccarat tables.
It’s relatively new and differs from existing models because it has the ability to read normal playing cards without a bar code.
It’s very similar to a shoe produced by Shufflemaster, but this one has a clear Perspex top half holding the cards.
I also knew, but it’s worth mentioning again that on the Baccarat Squeeze table the card packs are only used once and then destroyed.
It’s mainly because the cards become creased and this could potentially allow players to identify particular cards if they were re-used. Also, creased cards can jam in the dealing shoe if they are used a second time.
I queried the cost and was told that it costs more to try and salvage the good cards to make new decks than it does to replace the whole deck.
They buy such large numbers that the cost per deck is very low, but it’s still a huge expense each year.
Looking to the future
There is a lot of development work going on with the Evolution Live Casino platform. Obviously what interests me is the new games we can expect to see and other things that players might benefit from.
As you’d expect they were keeping the exact details close to their chests.
If you look at the games portfolio, they are still missing a few land-based table games. So we could expect to see one or two of those appearances. Especially games like Live Craps and more variants of Blackjack.
I really enjoy my trips and producing articles on what I’ve learned.
My job is pretty good sometimes.
ALL ABOUT NEIL
I’ve been playing, reviewing and collecting data about online live dealer casinos since 2011. I monitor what’s going on in the industry so I can give the best and most impartial advice. I regularly visit live casino studios around the world, so I know what’s going on behind the cameras! If you want some information or just want my opinion on something, drop me a line using the form below.
Leo Vegas has a great mix of live casinos. Evolution (with dedicated tables), Ezugi, Pragmatic Play, Playtech & Authentic Gaming. There’s live-streamed Roulette from land-based casinos in Malta, Gibraltar & Italy.
Playojo is one of a few casinos that have Evolution and Playtech (UK Accepted) Live Games. Crazy Time, Adventures Beyond Wonderland, Lightning Roulette, Monopoly, Quantum Roulette + games from Pragmatic and Authentic Gaming. Regular promotions with Cash Back on each bet – win or lose. What’s not to like?
Mr Green Live Casino has games from 3 providers (Evolution Gaming, Pragmatic Play, and Authentic Gaming). With their dedicated Blackjack and Roulette tables, they are one of those casinos that have it all. Specific Live Casino Bonuses and promotions round things off nicely.
The USP that Hyper Casino has is unlimited 10% Cashback on losses, delivered to your account automatically the very next day. With live games from Evolution & Pragmatic, this is a cracking combination.
About Neil’s Casino Comparer Reviews
I have tried to be objective and consistent with all my live casino reviews. Hopefully, they will strike a chord with you, but I thought it might be helpful to explain the criteria I use to mark each of the casinos. Hopefully, the categories and explanations make sense.
Playability – What is the overall impression of the casino? Did I have a good time? are the dealers nice and chatty and is everything easy to understand? Does it have a good set of games and is there a comprehensive set of betting options? Are high stakes players taken care of?
Software – What is the software like to use and does it integrate well with the rest of the casino?. Are the images clear and is the video streaming fast? Have they taken more than the default shared tables? Is it available on mobile?
Payment Options – Does the casino have a good variety of payment options? Do they payout quickly and on time?
Security – How good is the reputation of the casino amongst other players? Do they hold a valid gaming license? Are they transparent about the security measures they have in place? Are they regularly audited? Do they publish this information?
Support – Do they have multiple methods for communication with me? Is support available 24×7? Do they have instant chat and are they quick to respond? Are they able to help me immediately? Do they have an online FAQ and self-help library? Are the support people knowledgeable about the product I’m playing?
Bonuses – Do they have bonuses?. How strict are the wagering requirements? Do they offer repeat bonuses?. Do they offer loyalty points and can they be redeemed for cash or playing credits?
After all that, would I play there regularly?
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Parimatch Casino has live dealer games from 16 Live Casino providers, including Evolution and Pragmatic Play. Great Welcome bonus.
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